Refund policy

At Bobby Brush, we comply with the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Change of mind

Due to hygiene reasons, we do not offer refunds for change of mind. As our products are personal care items used directly on hair, we cannot accept returns of used items unless they are faulty.

Please choose carefully before completing your purchase.

Faulty or damaged items

If your product arrives faulty or damaged, please contact us at info@bobbybrush.com.au within 7 days of receiving your order.

We may request:

• A description of the issue

• Photographic evidence

Where a product is confirmed to have a major fault, you are entitled to a refund or replacement in accordance with Australian Consumer Law.

Minor issues

If the issue is minor, we may offer a repair or replacement as required under Australian Consumer Law.

Returns process

If a return is approved:

• We will provide return instructions

• Items must be returned unused and in original packaging unless faulty

• Return shipping costs will be covered where required under Australian Consumer Law

Contact us

For all refund or return enquiries, please contact: info@bobbybrush.com.au