Shipping policy

Order processing

Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, promotional periods, or high order volumes, processing times may be slightly extended.

Shipping time (Australia)

Estimated delivery timeframes within Australia:

• Standard Shipping: 3-8 business days

Delivery timeframes are estimates only and may vary depending on your location and the shipping carrier.

Shipping costs

Shipping costs are calculated at checkout and displayed before payment is finalised. Any free shipping promotions will be clearly stated on our website.

Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Incorrect shipping information

Please ensure your shipping address is accurate at checkout.

We are not responsible for orders delivered to incorrectly provided addresses.

Delays and lost parcels

If your parcel appears delayed or lost, please contact us at info@bobbybrush.com.au and we will assist in lodging an enquiry with the shipping carrier.

We are not responsible for delivery delays caused by postal services or external carriers.

Contact

For any shipping enquiries, please contact: info@bobbybrush.com.au